FREQUENTLY ASKED QUESTIONS (FAQ)

Last Updated: November 11, 2026

Welcome to QILVARO!

Thank you for visiting our store. We are happy to help you find answers to common questions about our women's clothing, fashion accessories, orders, payments, shipping, returns, refunds, and customer service.

At QILVARO, we aim to make your shopping experience simple, convenient, and enjoyable.

If you cannot find the information you need, please contact us at service@qilvaro.com.

1. About Our Products

What products does QILVARO offer?

QILVARO offers a selection of women's fashion designed to complement different lifestyles and personal styles.

Our collections may include:

• Dresses

• Tops & Blouses

• Shirts

• Pants & Trousers

• Skirts

• Matching Sets

• Outerwear

• Everyday Fashion Accessories

Please visit our product pages to explore available styles and current collections.

Where can I find product details?

Each product page provides available information about product features, materials, dimensions, colors, and care instructions.

We recommend reviewing the product description, images, and specifications carefully before placing an order.

If you have questions about a specific product, please contact our customer service team before purchasing.

Will the product look exactly like the photos?

We make reasonable efforts to display our products as accurately as possible.

However, actual colors and appearance may vary slightly depending on screen settings, lighting conditions, photography, and natural variations in materials or finishes.

Please refer to the product description and specifications for the most relevant product information.

Are product measurements accurate?

We provide product dimensions and size information where available.

Please refer to the individual product page for specific measurements. Minor variations may occur depending on manufacturing and measurement methods.

We recommend checking the size chart carefully before placing your order.

What materials are used in your clothing?

Materials may vary depending on the product.

Please check the individual product description for available information about fabric, lining, materials, and construction.

We recommend reviewing the listed specifications carefully if you have particular material preferences.

How should I care for my clothing and accessories?

Care instructions depend on the fabric and construction of each product.

As general recommendations:

• Check the care label before washing or cleaning.

• Separate light and dark colors when washing.

• Use a suitable washing method and temperature for the fabric.

• Avoid bleach unless the care label specifically permits it.

• Allow garments to dry according to the care instructions.

• Store clothing in a clean, dry place.

Please follow the specific care instructions provided with your product.

2. Orders and Payments

How can I place an order?

Shopping with QILVARO is simple:

1. Browse our collections and select your preferred product.

2. Choose the available color, size, or style where applicable.

3. Add the product to your shopping cart.

4. Proceed to checkout.

5. Enter your shipping and payment information.

6. Review your order details and complete your purchase.

You will receive an order confirmation after your order has been successfully submitted.

How do I know if my order has been confirmed?

An order confirmation email will generally be sent to the email address provided during checkout.

Please check your inbox and spam or junk folder if you cannot find it.

If you still cannot locate your confirmation, contact us at service@qilvaro.com.

What payment methods do you accept?

Available payment methods are displayed at checkout.

Payment options may vary depending on your location and the payment services available for your transaction.

Please review the payment options and order total before completing your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at service@qilvaro.com.

We will make reasonable efforts to assist with changes or cancellations before an order enters fulfillment or is dispatched.

However, changes and cancellations cannot be guaranteed once processing has progressed or the order has been dispatched.

If your order has already shipped, you may request a return according to our Return & Refund Policy and applicable law.

Any cancellation rights that cannot legally be excluded will remain unaffected.

What should I do if I entered the wrong shipping address?

Please contact us immediately with your order number and the correct shipping address.

We will try to assist, but address changes cannot be guaranteed after an order has entered fulfillment or has been dispatched.

Please carefully review your shipping information before completing checkout.

3. Shipping and Delivery

How long does order processing take?

Orders generally require 1–3 business days to process before shipment.

Processing includes:

• Order verification.

• Payment confirmation.

• Product preparation and quality checks.

• Packaging and fulfillment.

• Shipment arrangement.

Business days exclude weekends and applicable public holidays.

Processing may take longer during busy shopping periods, public holidays, payment verification, or unexpected operational delays.

How long does shipping take?

Our standard estimated delivery timeline is:

• Order Processing: 1–3 business days.

• Shipping Transit Time: 12–15 business days after dispatch.

• Estimated Total Delivery Time: 13–18 business days from order placement.

The estimated total time combines order processing and shipping transit time.

Order processing and shipping transit are separate stages. Shipping transit begins after your order has been processed and dispatched.

These timeframes are estimates, not guaranteed delivery dates.

Actual delivery may vary depending on:

• The destination country or region.

• Shipping carrier operations.

• Customs clearance.

• Local delivery services.

• Weather conditions.

• Public holidays.

• Other circumstances beyond our reasonable control.

Will I receive a tracking number?

When tracking is available, we will provide tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to register your shipment and display the first tracking updates.

You can use the tracking link or tracking number provided in your shipping confirmation to check your delivery progress.

What should I do if my tracking information has not updated?

Tracking information may take time to appear or update after dispatch.

If your tracking status has not updated for an extended period, please contact us at service@qilvaro.com with your order number.

Our team will review the available information and assist you.

What if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.

Please provide:

• Your order number.

• Your tracking number, if available.

• Your shipping destination.

• A brief description of the delivery issue.

We will review the shipment details and work with the relevant shipping carrier where appropriate.

A temporary tracking delay does not automatically mean that a package is lost.

If a package is confirmed lost or cannot reasonably be delivered, we will review the circumstances and discuss an appropriate resolution, which may include reshipment or a refund in accordance with applicable law.

Do you offer international shipping?

Available shipping destinations and applicable shipping charges are displayed at checkout.

Please enter your delivery address during checkout to check whether shipping is available for your location.

International shipments may be subject to customs inspections, import duties, taxes, or other local charges.

Available shipping methods, applicable charges, and delivery options will be displayed during checkout where available.

Will I need to pay customs duties or import taxes?

Depending on your destination and local regulations, customs duties, import taxes, VAT, brokerage fees, or other charges may apply.

Where these charges are not collected or prepaid at checkout, they may be assessed by the relevant customs authority or carrier.

Customers should review their local import requirements before placing an order.

Any applicable charges and responsibilities will be handled in accordance with applicable law and the information disclosed at checkout.

How much does shipping cost?

Applicable shipping fees are displayed during checkout after you enter your delivery address and select an available shipping method.

Shipping charges may vary depending on your destination, selected shipping method, and order details.

If free shipping or promotional shipping is available, its eligibility conditions will be displayed on our website or at checkout.

Please review the final shipping charges before completing your purchase.

4. Returns and Refunds

What is your return policy?

QILVARO offers a 30-day return window.

You may request a return within 30 days after receiving your order, provided the product meets the applicable return conditions.

For a standard change-of-mind return, products should generally:

• Be unused and in their original condition.

• Be free from stains, odors, scratches, tears, or other signs of use.

• Include original tags, labels, and packaging where applicable.

• Include detachable belts, accessories, and other components originally supplied with the product.

• Be accompanied by your order number or proof of purchase.

Mandatory consumer rights under applicable law will always take precedence.

How do I request a return?

To start a return, please email us at:

service@qilvaro.com

Please provide:

• Your order number.

• The product name or description.

• The reason for your return.

• Clear photographs or videos if the product is damaged, defective, or incorrect.

Our customer service team aims to review return requests within 3 business days.

If your return is approved, we will provide the appropriate return instructions and return address.

Please do not send products to our registered business address unless we specifically confirm that it is the correct return destination.

Can I return an item if I change my mind?

Yes. You may request a return within 30 days after receiving your order, provided the product meets the standard return conditions.

For approved change-of-mind returns:

• Products should be unused and in their original condition.

• Original packaging and included accessories should be returned where applicable.

• Customers are responsible for reasonable return shipping costs unless applicable law requires otherwise.

• Original shipping charges may not be refundable unless required by applicable law.

• Returned products may be inspected before a refund is approved.

What if my product arrives damaged, defective, or incorrect?

We are sorry if your order arrives damaged, defective, incomplete, or different from what you ordered.

Please contact us as soon as reasonably possible, preferably within 7 days after delivery.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs or videos showing the issue.

• Photographs of the outer packaging, where relevant.

After reviewing your request, we will offer an appropriate resolution based on the circumstances and applicable law.

Possible resolutions include:

Replacement or Reshipment

If the product is confirmed damaged, defective, or incorrectly supplied, we may arrange a replacement or send the correct product at no additional cost.

Exchange

If you prefer another available color, style, or product, we will confirm whether an exchange is available.

Any price difference and related arrangements will be explained before the exchange is confirmed.

Refund

If a replacement or exchange is unavailable, unsuitable, or otherwise not an appropriate resolution, we will offer a refund where applicable.

We may also provide a refund or another remedy where required by applicable law.

For confirmed damaged, defective, or incorrectly supplied products, QILVARO will cover reasonable return shipping costs when a return is required.

The suggested 7-day reporting timeframe does not remove or restrict any mandatory consumer rights under applicable law.

Who pays for return shipping?

Return shipping responsibility depends on the reason for the return.

Change-of-Mind Returns

For approved change-of-mind returns, customers are responsible for reasonable return shipping costs unless applicable law requires otherwise.

Original shipping charges may not be refundable unless required by applicable law.

Damaged, Defective, or Incorrect Products

For confirmed damaged, defective, or incorrectly supplied products, QILVARO will cover reasonable return shipping costs when a return is required.

Please contact us before arranging a return shipment so we can provide the correct instructions.

Where should I send my returned product?

If your return request is approved, our customer service team will provide the appropriate return instructions and return address.

The return destination may differ from our registered business address.

Please do not send products to our registered business address unless we specifically confirm that it is the correct return destination.

How long does a refund take?

Our standard refund process is:

1. Return Request Review

We aim to review your return request within 3 business days.

2. Product Inspection

After receiving your returned product, we aim to complete the inspection and notify you of the decision within 3 business days.

3. Refund Initiation

Once approved, we aim to initiate your refund to the original payment method within 7–10 business days.

4. Payment Provider Processing

Your bank, card issuer, or payment provider may require additional time to display the refund in your account.

These are standard processing targets. Mandatory statutory refund deadlines will take precedence.

Can I exchange an item for another color or style?

Exchanges are subject to stock availability and approval.

You may contact us to request another available color, style, size where applicable, or alternative product.

Any price difference and related arrangements will be explained before the exchange is confirmed.

If the requested product is unavailable, we may offer a refund or another suitable resolution, subject to applicable law.

What if my package is lost or never arrives?

If your package has not arrived within the estimated delivery timeframe, please contact us at service@qilvaro.com.

We will review the tracking information and investigate the shipment with the carrier where appropriate.

If a parcel is confirmed lost or cannot reasonably be delivered, we will work with you to arrange an appropriate resolution, which may include reshipment or a refund.

A delivery delay alone does not automatically mean that a parcel is lost.

5. Product Availability

What if a product is out of stock?

Product availability is displayed on the relevant product page where available.

If an item is unavailable, you may check back later or contact us to ask about potential restocking.

Will products be restocked?

Restocking depends on product availability and our inventory arrangements.

Please visit our website regularly to discover new arrivals and product updates.

Can I purchase multiple products in one order?

Yes. You can add multiple available products to your shopping cart and complete your purchase through one checkout process.

Please review your cart carefully before completing your order.

What if a product becomes unavailable after I place an order?

If an ordered product becomes unavailable and we cannot fulfill your order, we will contact you to discuss the available options.

Depending on the circumstances, these may include an alternative product, cancellation, or a refund.

Any resolution will be handled in accordance with applicable law.

6. Customer Service

How can I contact QILVARO?

You can contact our customer service team using the following details:

Store Name: QILVARO

Email: service@qilvaro.com

Phone: +1 3092409567

Website: https://qilvaro.com/

What information should I include when contacting customer service?

For order-related inquiries, please include:

• Your order number.

• The email address used during checkout.

• A brief description of your question or issue.

For product-related inquiries, please include the product name or product page link whenever possible.

For damaged, defective, or incorrect products, please also provide clear photographs or videos showing the issue.

This information will help us assist you more efficiently.

How long does customer service take to respond?

We aim to respond to customer inquiries as promptly as possible.

Response times may vary depending on inquiry volume, weekends, and public holidays.

For return requests, our target review time is within 3 business days.

7. Business Information

What is the official store name?

QILVARO.

Who operates the QILVARO website?

Website Operator: Taizhou Shuanghuiling Biotechnology Co., Ltd.

Business License Entity: Taizhou Shuanghuiling Biotechnology Co., Ltd.

Where is your business registered?

Registered Business Address:

Room 402, Unit 1, Building 3, Yangguang Leifu, Shenggeng Community, Nanfeng Subdistrict, Xianju County, Taizhou, Zhejiang, China.

What is your official customer service email?

service@qilvaro.com

What is your customer service phone number?

+1 3092409567

8. Additional Store Policies

For more detailed information about shopping with QILVARO, please review the following policies:

About Us

Learn more about QILVARO and our brand.

Contact Information

Find our official business and customer service contact details.

Shipping Policy

Review order processing, estimated shipping times, tracking, shipping fees, international delivery, and other delivery information.

https://qilvaro.com/policies/shipping-policy

Return & Refund Policy

Learn about return eligibility, product conditions, damaged products, exchanges, return shipping responsibilities, and refund procedures.

https://qilvaro.com/policies/refund-policy

Privacy Policy

Understand how personal information is collected, used, shared, and protected.

https://qilvaro.com/policies/privacy-policy

Terms of Service

Review the terms governing the use of our website and shopping services.

https://qilvaro.com/policies/terms-of-service

Still Have Questions?

We are happy to help!

If you cannot find the answer you are looking for, please contact our customer service team.

Store Name: QILVARO

Website: https://qilvaro.com/

Website Operator: Taizhou Shuanghuiling Biotechnology Co., Ltd.

Email: service@qilvaro.com

Customer Service Phone: +1 3092409567

Registered Business Address:

Room 402, Unit 1, Building 3, Yangguang Leifu, Shenggeng Community, Nanfeng Subdistrict, Xianju County, Taizhou, Zhejiang, China.

Thank you for choosing QILVARO. We appreciate your trust and support and look forward to making your everyday shopping experience convenient and enjoyable.

QILVARO — Style That Moves With You.